Refund Policy

Return Eligibility


Sand Cloud Discount Store supports a 60-day return policy for all products purchased on sandcloudusmall.com. Unused, intact products with original packaging can apply for return service within the valid period.

Refund Processing Cycle


After we receive and verify the returned goods, the refund will be processed within 5 to 10 working days. The refund will be returned to your original payment account in the unified USD currency.

Free Return Service


We provide free return service for eligible orders on sandcloudusmall.com. Customers do not need to bear additional return freight, and we standardize the return process to ensure simple and smooth operation.